Analisa pengaruh kepimpinan kepala desa terhadap pelayanan publik di desa bongkot berdasarkan undang-undang nomor 25 tahun 2009

Public service is a crucial element in good governance, particularly at the village level, which directly impacts the community. The leadership of the village head plays a strategic role in determining policy direction and the effectiveness of public services. This is based on applicable laws and regulations, particularly Law Number 25 of 2009 concerning Public Services.
The author employed a juridical-empirical research method in examining this issue, employing a qualitative approach. Furthermore, data collection included in-depth interviews with the village head and community leaders, along with observation and documentation, ultimately leading to conclusions.
The results of this study indicate that the village head's leadership in Bongkot Village is participatory and communicative, demonstrated by his openness to community aspirations, willingness to innovate through the use of information technology, and the development of human resources within the village government. The village head is considered capable of creating harmonious working relationships between village officials and the community and demonstrating responsiveness to various community complaints. However, challenges remain, such as limited technological infrastructure and the need for further training for village officials.
Thus, the results of this study can be concluded that village head leadership has a significant influence on improving the quality of public services in Bongkot Village. The analysis of this study highlights the importance of strengthening village head leadership capacity through ongoing training and policy support from the local government to encourage a more equitable and sustainable transformation of public services at the village level.