Communication Strategies and Work Motivation in Improving the Performance of Public Service Employees at Kertorejo Village Hall, Ngoro District, Jombang Regency

This study aims to explore communication strategies and work motivation in improving the performance of public service employees in Kertorejo Village, Ngoro District, Jombang Regency, which is driven by the low quality of services and the decline in community participation in village programs. Using a qualitative descriptive method based on primary and secondary data through in-depth interviews, the results show that effective communication such as two-way communication and the use of information technology and work motivation supported by recognition, rewards, and a positive work environment play an important role in enhancing employee responsiveness and performance. This study recommends the implementation of better communication strategies and the strengthening of employee work motivation to improve the quality of public services and community satisfaction, as well as to serve as a reference for further research in the field of human resource management and public service.